Last Updated: May 8, 2026

Welcome to SHIDULL (“Platform”, “Website”, “App”, “we”, “our”, or “us”).

SHIDULL is an online platform created for pet lovers to connect for the purpose of buying and selling pets between users across India. By accessing or using our website, mobile application, or services, you agree to comply with and be bound by these Terms and Conditions.

If you do not agree with these Terms, please do not use the Platform.


1. About SHIDULL

SHIDULL is a customer-to-customer (C2C) online marketplace that allows users to list, buy, and sell pets directly with one another.

SHIDULL only provides a digital platform for communication and listing purposes. We are not the owner, breeder, seller, reseller, or transporter of any pets listed by users unless explicitly stated otherwise.


2. Eligibility

By using this Platform, you confirm that:

  • You are at least 18 years old
  • You are legally capable of entering into a binding agreement
  • The information provided by you is accurate and complete

We reserve the right to suspend or terminate accounts found violating these conditions.


3. User Accounts

Users may create an account to access certain features of the Platform.

You agree to:

  • Maintain confidentiality of your login credentials
  • Provide accurate registration details
  • Update information whenever necessary
  • Accept responsibility for all activities conducted under your account

We reserve the right to suspend, restrict, or terminate accounts involved in suspicious, fraudulent, abusive, or illegal activities.


4. User Listings and Content

Users may upload pet listings, photos, descriptions, pricing, and other content.

By posting content on SHIDULL, you confirm that:

  • You own or have rights to the content uploaded
  • The content is accurate and lawful
  • The listing does not violate animal welfare laws or applicable Indian laws
  • The pets listed are legally permitted for sale or adoption

You are solely responsible for the content you upload.

SHIDULL reserves the right to remove, edit, reject, or disable any listing or content without prior notice if it violates these Terms or applicable laws.


5. Prohibited Activities

Users are strictly prohibited from:

  • Creating fake or misleading accounts
  • Hacking, scraping, or attempting unauthorized access to the Platform
  • Copying or reproducing website content without permission
  • Posting false, misleading, abusive, or illegal content
  • Selling prohibited animals, illegal wildlife, or endangered species
  • Selling pet medicines, pharmaceuticals, supplements, or restricted products
  • Uploading harmful software, spam, viruses, or malicious code
  • Harassing, threatening, or abusing other users

Violation of these rules may result in immediate account suspension, permanent banning, legal action, and reporting to law enforcement authorities.


6. Animal Welfare Policy

SHIDULL supports ethical treatment and responsible ownership of pets.

Users must ensure that:

  • Pets are treated humanely
  • Listings comply with applicable animal welfare laws
  • Accurate health and breed information is provided

SHIDULL reserves the right to remove any listing suspected of animal abuse, illegal breeding, trafficking, neglect, or unethical practices.


7. Transactions Between Users

SHIDULL acts only as an intermediary platform.

We are not responsible for:

  • Quality, health, or condition of pets
  • User disputes
  • Pricing negotiations
  • Delivery or transportation arrangements
  • Veterinary certifications
  • Payment disputes between users

Buyers and sellers are solely responsible for verifying all information before completing any transaction.

Users are encouraged to conduct independent verification and exercise caution while dealing with others.


8. Payments, Subscriptions, and Refunds

Certain features or listings on SHIDULL may require payment or subscription.

By purchasing any paid service, you agree that:

  • Payments are processed through third-party payment gateways
  • Subscription fees may be recurring where applicable
  • Prices may change without prior notice
Refund Policy

Unless otherwise specified:

  • Payments made for subscriptions, featured listings, advertisements, or promotional services are generally non-refundable
  • Refunds may be considered only in exceptional situations at our sole discretion
  • Users may cancel recurring subscriptions before the next billing cycle

SHIDULL is not responsible for payment gateway failures, delays, or banking issues.


9. Intellectual Property Rights

All website content including:

  • Logos
  • Branding
  • Graphics
  • Text
  • Design
  • Software
  • Layout
  • Platform functionality

are the intellectual property of SHIDULL unless otherwise stated.

Users may not reproduce, distribute, copy, modify, or commercially exploit any part of the Platform without prior written permission.


10. Privacy

By using the Platform, you consent to our collection and use of information including:

  • Email addresses
  • Phone numbers
  • Cookies
  • Device information
  • Analytics and usage data

Please refer to our Privacy Policy for detailed information regarding data collection and usage.


11. Third-Party Services

SHIDULL may use third-party services including:

  • Payment gateways
  • Analytics providers
  • Hosting services
  • Communication tools

We are not responsible for the practices, content, or policies of third-party providers.


12. Limitation of Liability

To the maximum extent permitted by law, SHIDULL shall not be liable for:

  • User-generated content
  • Pet health or quality issues
  • Fraudulent transactions
  • Indirect or consequential damages
  • Loss of profits, data, or goodwill
  • Temporary service interruptions
  • Unauthorized access to accounts

The Platform is provided on an “as-is” and “as-available” basis without warranties of any kind.


13. Indemnification

You agree to indemnify and hold harmless SHIDULL, its owner, affiliates, employees, and partners from any claims, liabilities, damages, or legal expenses arising from:

  • Your use of the Platform
  • Violation of these Terms
  • Violation of applicable laws
  • Disputes with other users

14. Account Suspension and Termination

We reserve the right to:

  • Remove listings
  • Suspend accounts
  • Permanently ban users
  • Restrict access to services

without prior notice for any violation of these Terms or applicable laws.


15. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from these Terms shall be subject to the jurisdiction of the courts located in Tamil Nadu, India.


16. Changes to Terms

We reserve the right to update or modify these Terms at any time without prior notice.

Continued use of the Platform after updates constitutes acceptance of the revised Terms.


17. Contact Information

For support, complaints, or legal inquiries:

SHIDULL
Email: [email protected]
Phone: +91 9361018145
Website: www.shidull.in


18. Acceptance of Terms

By accessing or using SHIDULL, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.