Refund Policy

Welcome to SHIDULL (“SHIDULL”, “we”, “our”, or “Platform”).

SHIDULL is a customer-to-customer (C2C) online marketplace platform that enables users to buy, sell, and adopt pets through mobile application and website services.

This Refund Policy explains how refunds are handled for subscriptions, premium services, advertisements, and other paid services offered on the Platform.

1. Nature of Service

SHIDULL acts only as an intermediary platform connecting buyers and sellers.

SHIDULL does not directly:

• Sell pets
• Own listed pets
• Handle pet delivery
• Control user transactions between buyers and sellers

All pet-related transactions are conducted directly between users at their own responsibility and risk.

2. Non-Refundable Services

Unless otherwise stated, the following services are generally non-refundable:

• Subscription plans
• Featured or promoted listings
• Advertisement services
• Premium account features
• Promotional campaigns
• Listing visibility upgrades
• Any completed digital services

Refunds will not be provided for:

• Change of mind
• Failure to use purchased services
• User misunderstanding
• Dissatisfaction with user-to-user transactions
• Account suspension due to policy violations
• Incorrect information provided by users

3. User-to-User Transactions

SHIDULL is not responsible for refunds related to:

• Pet purchases
• Seller disputes
• Pet quality or health conditions
• Delivery or transportation issues
• Misrepresentation by users
• Failed negotiations between users

Any refund requests related to pet transactions must be resolved directly between the buyer and seller.

4. Eligible Refund Situations

Refunds may be considered only under exceptional circumstances including:

• Duplicate payment transactions
• Technical payment failures
• Accidental multiple charges
• Service not delivered due to verified technical issues from SHIDULL

All refund requests are reviewed individually and approved solely at SHIDULL’s discretion.

5. Refund Request Process

To request a refund, users must contact us with:

• Registered email address
• Payment proof or transaction ID
• Description of the issue

Refund requests can be submitted to:

Email: [email protected]

6. Refund Processing Time

If approved:

• Refunds may take approximately 4–5 business days to reflect
• Processing time depends on banks, payment gateways, and financial institutions

SHIDULL is not responsible for delays caused by third-party payment providers.

7. Subscription Cancellation

Users may cancel recurring subscriptions before the next billing cycle.

Upon cancellation:

• Current subscription benefits may remain active until expiry
• Future recurring charges may be stopped

Cancellation does not automatically guarantee refunds.

8. Fraud Prevention

SHIDULL reserves the right to deny refunds or suspend accounts in cases involving:

• Fraudulent claims
• Abuse of refund systems
• Suspicious transactions
• Violation of platform policies

9. Chargebacks

Users are encouraged to contact SHIDULL before initiating payment disputes or chargebacks through banks or payment providers.

Improper or fraudulent chargebacks may result in temporary or permanent account suspension.

10. Policy Updates

SHIDULL reserves the right to modify this Refund Policy at any time without prior notice.

Updated policies will be published on the Platform with a revised effective date.

11. Contact Information

For refund-related support:

SHIDULL
Email: [email protected]
Phone: +91 9361018145
Website: www.shidull.in